Maintenance

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Maintenance Administration

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Planning	Identifies the categories of equipment and materials to be scheduled	Relates project plans and specifications to labor, equipment and materials requirements	Develops project-specific resource requirements (labor, materials and equipment) based on project plans	Uses GPS, GIS and other planning tools to develop long and short range plans to respond to budget, resources and organization requirements
Planning		Develops project-specific resource requirements (labor, materials and equipment) based on project plan
Scheduling	Relates specific weekly schedules to meeting project milestones	Applies resource balanced project-specific weekly plans and contingent plans	Develops resource balanced project-specific weekly plans and contingent plans	Applies CPM techniques to develop resource-balanced period and annual work plans
Quality Control	Relates the basic elements of the quality assurance process to day to day operations	Applies quality assurance parameters to day to day operations	Integrates quality assurance parameters in the weekly planning process and day to day scheduling	Conducts quality assurance reviews
				Analyzes quality assurance review outputs to determine areas of quality improvement.
				Identifies and implement quality improvements
Customer Focus	Responds courteously to general external customer inquiries at the field operations level	Identifies the level of customer inquiries and responds courteously	Insures that customer inquiries and requests are responded to in a courteous and professional manner	Identifies and segment customer base
				Develops and implement customer satisfaction surveys
				Analyzes results of customer surveys
Program Presentation		Responds to individual verbal requests and inquiries	Provides verbal and written response to individual and small group inquiries and questions	Develops and delivers oral and written presentations to small and medium size audiences on planning (short & long range) and budgetary requirements
Asset Management		Collects and maintains records inventory of highway features	Develops operational budgets and resource allocation requirements for highway and bridge features.	Identifies life cycle cost and optimum treatment types and frequencies associated with highway features
Asset Management		Inspects and documents contract maintenance work as assigned
Contract Management	Collects and files contractor quality and workmanship assessment reports	Summarizes and distributes contractor quality and workmanship assessment reports	Directs and guides inspectors on the proper reporting, documentation & maintenance of contractor performance assessment reports	Develops policies and procedures for maintaining files, records and documentation of contracts
Performance Improvement		Monitors work activity performance measures for quality workmanship	Summarizes work activity performance measures for quality workmanship	Develops and monitors performance measures with focus on quality and work results
Performance Improvement				Develops benchmarks to identify best practices
Budget and Financial Control	Records time and materials used in management operating system for budgeting and tracking	Implements work schedules and reporting procedures for time and materials used	Schedules work based on budget and customer needs	Establishes budget for work performed on a yearly basis
Safety Program		Conducts monthly safety meetings with emphasis on issues pertinent to the season or activities being performed	Ensures that workers are properly trained and to assign qualified workers to jobs for which they have been trained, so that all tasks can be carried out in a productive and safe manner	Responsible to see that agency safety regulations, as outlined in the Safety Policy and the Safety Manual, are complied with at all times
Safety Program		Analyze work in advance to determine the safest and most economical way to perform each operation

Roadway & Shoulder

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Shaping	Uses hand tools and performs manual labor as required	Performs roadway and shoulder shaping and cutting procedures	Supervises roadway and shoulder shaping and cutting procedures	Ability to develop and administer a shoulder and ditching program to accomplish the desired level of service
Stabilization	Uses hand tools and performs manual labor as required	Describes restabilization procedures, related materials and application techniques	Implements restabilization procedures and application techniques
Distress Analysis	Identifies surface distresses and basic repair methods	Identifies surface distress remedies and repairs	Analyzes surface distresses and related remedies and repair	Implement procedures for identification and analysis of surface distresses and related remedies and repair
Patching	Performs manual patching procedures using related materials	Monitors manual patching procedures	Implements manual and mechanized patching procedures	Establishes manual and mechanized patching procedures and candidate selection guidelines
Crack Sealing	See Pavement Preservation Matrix
Joint Sealing	See Pavement Preservation Matrix
Widening	Uses hand tools and performs manual labor as required	Implements widening techniques using related equipment and materials	Implements widening techniques using related equipment and materials	Establishes widening techniques and candidate selection criteria
Widening	Uses hand tools and performs manual labor as required		Applies candidate selection criteria.
Surface Treatment	See Pavement Preservation Matrix
Base/Subbase Repair	Explains typical base and subbase failure identification and repair techniques	Applies base and subbase failure identification and repair techniques	Establishes base and subbase failure identification and repair techniques
Safety	Uses appropriate personal protective equipment (PPE) for the job at hand in accordance with the agency's safety manual	Uses appropriate personal protective equipment (PPE) for the job at hand in accordance with the agency's safety manual	Actively works to create a work environment that promotes safe practices and safe conditions	Ensures that daily safety briefings occur and that the content and execution of these briefings are professional and appropriate for the job at hand
	Guides traffic through the workzone using approved flagging procedures	Complies with the material safety data sheets for the materials being used	Conducts a group safety briefing prior to beginning any activity to insure that employees are aware of any jobsite hazards and that PPE is worn	Ensures that all activities are performed in accordance with agency safety manual and OSHA regulations
			Ensures that workzone traffic control is adequate for the task being performed and that it is properly maintained
			Ensures that material safety data sheets are available for materials being used and that employees are complying with all safety precautions listed

Drainage

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Drainage Systems	Identifies drainage system types and their function	Installs drainage systems according to their function and specifications	Supervises the installation of drainage systems according to the specifications	Establishes drainage system inventory and inspection program
Pipe/Culvert Replacement	Repairs and replaces cross and parallel drainage systems including inlets, endwalls, underdrains and related materials	Supervises the repair and replacement of cross and parallel drainage systems including inlets, endwalls, underdrains and related materials	Establishes procedures for the repair and replacement of cross and parallel drainage systems including inlets, endwalls, underdrains and related materials
Grade Control	Defines the different types and use of grade control instruments	Uses grade control instruments to determine and control line and grade of drainage systems	Uses grade control instruments to check the staking and final line and grade of drainage systems
Environmental Protection	Identifies wetlands and explains erosion and sedimentation processes	Describes wetlands identification procedures and protection regulations	Monitors and maintain temporary and permanent erosion and sedimentation controls measures	Conducts functional assessments of wetland
		Defines and installs temporary erosion and sedimentation control measures	Monitors solid waste collection and disposal procedures	Practices environmentally-sensitive maintenance management
		Collects and disposes solid waste	Monitors solid waste collection and disposal procedures	Practices environmentally-sensitive maintenance management
Soils		Defines soil types and their characteristics	Identifies soil types and their characteristics
Hydraulics				Performs drain field hydraulic studies, calculations and EPA regulations
Drainage Inspection	Describes the characteristics of functioning drainage systems	Inspects and identifies drainage system deficiencies	Implements drainage system inspection, preventive maintenance and repair procedures	Establishes drainage system inspection, preventive maintenance and repair procedures
Drainage Inspection		Performs proper cleaning and repair techniques
Drainage Intercept Systems	Describes the characteristics of functioning drainage intercept systems	Inspects and identifies drainage intercept system deficiencies	Implements drainage intercept system inspection, preventive maintenance and repair procedures
Drainage Intercept Systems		Performs proper cleaning and repair techniques
Subsurface Drainage	Describes underdrain systems and proper installation procedures	Installs underdrain systems using proper installation procedures	Establishes underdrain system installation procedures
Safety	Uses appropriate personal protective equipment (PPE) for the job at hand in accordance with the agency's safety manual	Determines if there are any underground utilities in the area prior to performing any excavation	Monitors all trenching and excavation procedures for compliance with applicable regulations and agency policy	Ensures that trenching and excavation activities are performed in accordance with all applicable regulations and that personnel have received the necessary training prior to the commencement of these activities
	Complies with trenching and excavation requirements	Performs trenching and excavation in accordance with applicable regulations	Conducts a group safety briefing prior to beginning any activity to insure that employees are aware of any jobsite hazards and that PPE is worn	Ensures compliance with the agency's confined space entry program
	Complies with confined space entry requirements	Complies with confined space entry requirements	Ensures that workzone traffic control is adequate for the task being performed and that it is properly maintained

Winter Operations

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Winter Traffic Services	Performs basic snowplowing maneuvers including proper equipment use for specific snow/ice conditions	Demonstrates the proper equipment calibration and application of anti-icing and deicing materials	Implements Pre-season and Pre-storm event preparations including identification of priority routes and resource allocation	Manages storm and Post-storm event operations
Winter Traffic Services	Defines the types of anti-icing and de-icing chemicals, spreading rates, equipment calibration and reporting requirements	Describes pre-season preparations and the relationship between weather forecasts and winter maintenance operations	Establishes and maintains materials location and inventory control system including stockpile management in accordance with environmental protection regulations	Reviews storm event records to plan and organize for future storm events
Safety	Wears proper personal protective equipment when changing plow blades such as eye protection, gloves and protective footwear	Wears proper personal protective equipment when changing plow blades such as eye protection, gloves and protective footwear	Conducts classroom and field training prior to onset of winter weather to ensure operators know how to handle their vehicles and equipment on slippery roads and in near-blind conditions	Implements training program to ensure that all operators know how to handle their vehicles and equipment during ice and snow conditions.
	Ensures lights and windows are frequently cleaned to ensure good visibilty during snow and ice removal operations	Uses jack stands, blade buddies and other approved mechanical lifting devices to prevent injury while changing blades or making repairs to plows	Ensures that plows are stored blocked up at the exact height of the equipment so that they will not have to be lifted into place when being attached or detached
	Follows three point contact rule when entering and exiting vehicles and equipment	Follows three point contact rule when entering and exiting vehicles and equipment	Ensures that all hazards on plow routes are identified prior to commencement of snow and ice operations

Roadside Maintenance

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Vegetation Management	Performs tree trimming and brush cutting using proper safety practices	Implements safe tree trimming, brush cutting and roadside mowing practices	Establishes safe herbicide chemicals application, tree trimming and removal and roadside mowing practices	Establishes roadside maintenance management programs
	Performs roadside mowing using proper mowing techniques and cycles		Be familiar with restrictive/noxious weed requirements	Complies with federal and state policies, regulations, guidelines and procedures
			Be familiar with restrictive/noxious weed requirements	Describes appropriate methods and regulations for maintenance and control of Roadside Vegetation
Safety	Does not operate a mower while other employees or pedestrians are within the range of objects that might be propelled by a high-speed blade. When possible, directs the discharge toward the ditch and back slope, rather than towards the roadway	Does not operate a mower while other employees or pedestrians are within the range of objects that might be propelled by a high-speed blade. When possible, directs the discharge toward the ditch and back slope, rather than towards the roadway	Trains employees using or coming into contact with herbicides to recognize potential hazards associated with the material and how to take the necessary precautions to avoid injury. Ensures herbicide applicators are licensed as required	Establishes the necessary training programs to ensure that all employees involved with vegetation management are properly trained to safely perform the tasks assigned to them
	Avoids wearing loose clothing when working near the power take off (PTO) or rotating equipment	Avoids wearing loose clothing when working near the power take off (PTO) or rotating equipment	Ensures that Material Safety Data Sheets for chemicals being used are readily available, referred to and complied with
	Ensures all PTO shields and safety guards are in place before operating equipment	Ensures all PTO shields and safety guards are in place before operating equipment	Trains employees in the safe use of hand tools such as chain saws and other limb trimming equipment
	Wears appropriate personal protective equipment such as gloves, eye and hearing protection	Wears appropriate personal protective equipment such as gloves, eye and hearing protection

Bridge & Culvert Maintenance

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Cleaning	Washes away salt build up from under structure and parapets in salt splash zones	Implements bridge preventive maintenance program to include cleaning of bridge drainage systems, bearing assemblies and expansion joints.	Establishes effective bridge preventive maintenance program to include the cleaning of drainage systems, bearing assemblies, and expansion joints.	Establishes bridge cleaning techniques and effective maintenance management techniques
	Removes graffiti
	Cleans bearing units
	Cleans out accumulations of silt build up in culvert barrels
Decks	Cleans deck drains and drainage system, bearing assemblies and expansion joints	Implements bridge preventive maintenance program to include cleaning of bridge decks, drainage systems, bearing assemblies and expansion joints	Establishes effective bridge preventive maintenance program to include the cleaning of bridge decks, drainage systems, bearing assemblies, and expansion joints	Establishes bridge deck management plans and techniques
	Cleans and seals backwall and relief joints
	Cleans shoulders and deck surfaces
	Cleans expansion joints
	Repairs pot holes in deck surface
	Repairs and reseals parapet joints
Repair	Ability to use hand and small power tools safely	Performs repairs on basic bridge components using proper equipment and repair techniques	Implements procedures for superstructure and substructure maintenance and repair techniques, materials and inspection	Establishes bridge inspection techniques and effective maintenance management techniques
Vegetation	Removes vegetation in culvert channel to provide flow of water	Implements vegetation management programs	Establishes bridge vegetation management program and techniques	Establishes bridge vegetation management program and techniques
	Maintains vegetation to provide visibility of signs and safety features
	Removes vegetation from joints to prevent early failure of concrete
	Removes weeds from drains
Erosion Control	Channel water away from bridge corners to prevent erosion and slope failure			Establishes proper erosion control management program and techniques
	Remove debris from piers in waterways to prevent scouring
	Maintain slope to prevent erosion
Slope Protection	Seal all gaps between backwall and slope protection and along wingwalls			Establishes proper structure slope protection control and management program and techniques
Slope Protection	Seal open joints and cracks
Traffic & Safety	Maintains bridge signing: Object markers, weight limits, stop, clearance, etc.	Performs routine checks on all structures to ensure all safety features are in place	Schedules and oversight duties to crews	Establishes proper Traffic & Safety procedures following all state and federal guidelines
	Maintains guardrails and connections
	Replaces or repairs and missing delineators, fence rails, striping
Safety	Recieves instruction and preforms routine safety checks for equipment being used	Ensures that all safety equipment and personal protective equipment must meet OSHA standards	Perform a Job Hazard Analysis prior to commencing any bridge maintenance or inspection work to determine what hazards exist
	Reports any and all suspicious items looking out of the ordinary to immediate supervisor		Ensures that proper safety procedures are adhered to when working over water
			Ensures that fall protection is used when employees are working at heights greater than six feet	Perform a Job Hazard Analysis prior to commencing any bridge maintenance or inspection work to determine what hazards exist
Reporting & Documentation	Documents and reports all daily maintenance activities to supervisors for proper reporting

Fleet Management

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Motorized Equipment	Conducts equipment operation, daily inspection, safety and preventative maintenance procedures	Directs and guides operators on the proper reporting, documentation and maintenance of assigned equipment	Establishes direction and guidance on the proper reporting, documentation and maintenance of assigned equipment	Implements fleet optimization and life cycle management
Safety	Uses appropriate personal protective equipment (PPE) for the job at hand in accordance with the agency's safety manual	Uses appropriate personal protective equipment (PPE) for the job at hand in accordance with the agency's safety manual	Actively works to create a work environment that promotes safe practices and safe conditions	Actively works to create a work environment that promotes safe practices and safe conditions
	Receives instruction and performs routine safety checks for equipment being used	Receives instruction and performs routine safety checks for equipment being used	Conducts a group safety briefing prior to beginning any activity to insure employees are aware of any jobsite/job task hazards and that appropriate PPE is worn	Ensures daily safety briefings occur and that the content and execution of these briefings are professional and appropriate for the job at hand
	Complies with the material safety data sheets for the materials being used	Complies with the material safety data sheets for the materials being used	Ensures material safety data sheets are available for the materials being used and employees are complying with all safety precautions listed	Ensures material safety data sheets are available for materials being used and employees are complying with all safety precautions listed
				Ensures all fleet maintenance work is performed in compliance with the agency's safety policies and procedure
				Ensures staff are trained on the agency's safety policies and precedures, as related to fleet maintenance
Lockout/Tagout	Complies with Lockout/Tagout procedures when perfroming routine vehicle maintenance functions	Complies with Lockout/Tagout procedures when perfroming routine vehicle maintenance functions	Ensures employees comply with all Lockout/Tagout procedures when performing routine vehicle maintenance functions	Ensures employees comply with all Lockout/Tagout procedures when performing routine vehicle maintenance functions
Lockout/Tagout				Ensures staff are trained on the agency's Lockout/ Tagout policies and precedures

Work Zone Traffic Control

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Short Term Traffic Control	Installs the required traffic control components on an assigned field project	Selects short term work zone traffic control setups in accordance with Part 6 of the current version of the MUTCD	Establishes procedures for selection and maintenance of short term work zone traffic control setups	Conducts work zone traffic control quality assurance reviews to ensure compliance with Part 6 of the current version of the MUTCD
	Maintains the required traffic control components on an assigned field project	Establishes short term work zone traffic control setups		Investigates traffic incidents in short term work zones
		Maintains short term work zone traffic control setups		Investigates traffic incidents in short term work zones
Long Term Traffic Control	Assists with the installation of required traffic control components	Implements the installation of required traffic control components	Selects, erects and maintains long term traffic control setups	Conducts work zone traffic control quality assurance reviews
Long Term Traffic Control				Investigates traffic incidents in long term work zones
Flagging	Uses proper flagging tools and techniques to flag short and long-term work zones	Demonstrates techniques for proper flagging and use of two-way radios	Monitors flagging operations and two-way radio use	Monitors flagging operations and two-way radio use
	Uses proper PPE when flagging short and long-term work zones	Uses proper flagging tools and techniques to flag short and long-term work zones	Demonstrates techniques for proper flagging and use of two-way radios	Ensures staff are trained to flag short and long term work zones using proper PPE and following the department's policies and safely procedures
		Uses proper PPE when flagging short and long-term work zones	Ensures proper flagging tools and techniques are used to flag short and long-term work zones
			Ensures proper PPE is used by employees when flagging short and long-term work zones
Operate a Truck-mounted Attenuator	Operates a truck-mounted attenuator in short and long-term work zones according to departmental policies and procedures	Operates a truck-mounted attenuator in short and long-term work zones according to departmental policies and procedures	Directs the operation of truck-mounted attenuators in short and long-term work zones according to departmental policies and procedures	Ensures staff are trained to operate TMAs in accordance with departmental policies and procedures
Programable Changeable Message Boards	Assists with the installation of PCMS in work zones according to departmental policies and procedures	Installs PCMS in work zones according to departmental policies and procedures	Installs PCMS in work zones according to departmental policies and procedures	Directs the installation of PCMS in work zones in accordance with departmental policies and procedures
Programable Changeable Message Boards			Programs PCMS with appropriate messages, in accordance with depatmental policies and procedures	Ensures staff are trained to install PCMS in accordance with departmental policies and procedures

Traffic Services & Safety

Disciplines	Competencies by Skill Levels
Disciplines	Level I	Level II	Level III	Level IV
Pavement Marking	Assists with applying paint or hand placed markings to the pavement using hand tools and templates	Assists with applying paint or hand placed markings to the pavement using hand tools and templates	Directs the pavement marking process where staff use hand tools and templates	Directs the pavement marking process that requires staff using hand tools and templates
		Mentor staff on the proper methods to apply pavement markings, by hand, while complying with applicable departmental policies and procedures	Ensures staff hand apply pavement marking in accordance with the current version of the MUTCD and departmental policies/procedures	Ensures staff are trained to apply pavement marking by hand using various templates and tools and in accordance with the current version of the MUTCD and departmental policies/procedures
				Integrates & coordinates the pavement marking program with roadway maintenance activities
Signs	Assists with the installation of local signs, in accordance with the current version of the MUTCD and departmental policies/procedures	Installs local signs, in accordance with the current version of the MUTCD and departmental policies/procedures	Describes sign types and placement criteria	Schedules and directs the installation of signs in accordance with departmental polices and procedures
	Performs basic sign condition evaluation, cleaning, maintenance and replacement	Performs basic sign condition evaluation, cleaning, maintenance and replacement	Identifies deficiencies	Ensures staff are trained to install signs in accordance with the current version of the MUTCD and with departmental policies/procedures
			Schedules repairs and maintenance
Guiderail and Median Barrier	Performs basic guardrail and end treatment and crash cushion maintenance and repair	Identifies guiderail types and end treatments	Implements maintenance condition, placement warrants and safety standards for guiderails, end treatments and crash cushions
Guiderail and Median Barrier		Monitors guiderail, end treatment and crash cushion maintenance condition
Incidental Services	Defines terrorism awareness and hazardous spill response	Identifies measures necessary to secure against terrorist activities	Responds to incident management and roadway emergencies	Develops multi-agency incident management plan
Safety	Uses appropriate personal protective equipment (PPE) for the job at hand in accordance with the agency's safety manual	Uses appropriate personal protective equipment (PPE) for the job at hand in accordance with the agency's safety manual	Actively works to create a work environment that promotes safe practices and safe conditions	Actively works to create a work environment that promotes safe practices and safe conditions;
	Complies with the material safety data sheets for the materials being used	Complies with the material safety data sheets for the materials being used	Conducts a group safety briefing prior to beginning any activity to insure that employees are aware of any jobsite/job task hazards and that appropriate PPE is worn	Ensures daily safety briefings occur and that the content and execution of the briefings are professional and appropriate for the job at hand
			Ensures material safety data sheets are available for materials being used and employees are complying with all safety precautions listed	Ensures material safety data sheets are available for materials being used and employees are complying with all safety precautions listed
				Ensures all traffic services work is performed in compliance with the agency's safety policies and procedures
				Ensures staff are trained on the agency's safety policies and precedures, as related to traffic services

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Maintenance

Maintenance Administration

Roadway & Shoulder

Drainage

Winter Operations

Roadside Maintenance

Bridge & Culvert Maintenance

Fleet Management

Work Zone Traffic Control

Traffic Services & Safety